Category: Business Setup in Saudi Arabia

Can Foreigners Own 100% of Business in Saudi Arabia? Full MISA Policy Breakdown

MISA policy for 100% foreign business ownership in Saudi Arabia

Have you ever wondered if foreigners can fully own a business in Saudi Arabia? For years, foreign ownership laws in the Kingdom were restrictive, and foreign investors could not own more than 49% of a business.  This meant that a Saudi national was required to hold the majority stake in any business established by a foreign investor.  However, a significant change has recently occurred, with Saudi Arabia now allowing 100% foreign ownership in many sectors.  This new rule presents exciting opportunities for global entrepreneurs and investors. In this blog, we will break down what this change means for foreign businesses and explore the sectors where full foreign ownership is permitted.  The Ministry of Investment (MISA) has been at the forefront of these changes, opening doors for international businesses to establish themselves without the need for local partners.  This reform is a key part of Saudi Arabia’s Vision 2030, a program aimed at diversifying the Kingdom’s economy and attracting more foreign investments to lessen its dependency on oil. So, what does this mean for you? Whether you’re a seasoned investor or just starting to explore the Saudi market, the new foreign ownership rules give you an unprecedented opportunity to fully own and control your business.  From retail to technology, healthcare to entertainment, there are several sectors in which foreign ownership is no longer a restriction.  Let’s explore how you can leverage these changes and successfully set up your business in Saudi Arabia. Understanding Saudi Arabia’s Business Ownership Regulations Foreign ownership laws in Saudi Arabia have undergone significant changes in recent years, allowing for 100% foreign ownership in certain industries. Let’s dive into how these new regulations have evolved and what they mean for investors. A Look Back at How Business Ownership Has Evolved in Saudi Arabia Recent Changes in Ownership Laws What Does This Mean for Foreign Entrepreneurs? These changes are part of Saudi Arabia’s broader efforts to diversify its economy and reduce its reliance on oil exports. MISA: A Deep Dive into the Ministry of Investment’s Role The Ministry of Investment (MISA) is your go-to resource when it comes to making foreign investment easier and smoother in Saudi Arabia. It helps international investors understand the regulatory landscape and guides them through the business setup process. MISA’s Mission and Responsibilities Support Offered by MISA MISA’s Role in Vision 2030 For foreign investors, MISA is the first point of contact in Saudi Arabia, providing a one-stop service for everything from business setup to ongoing support. Which Industries in Saudi Arabia Allow 100% Foreign Ownership? One of the biggest wins for foreign investors in Saudi Arabia is that you can now fully own your business 100%, no local partner needed. But which industries in Saudi Arabia actually permit this? While it’s not applicable across every sector just yet, MISA has identified key industries where foreign ownership is fully permitted. These sectors offer some of the most lucrative opportunities for investment. Let’s explore these sectors where foreign businesses can operate without the need for a local partner. 1. Technology Saudi Arabia is actively working towards becoming a technology hub in the Middle East, and it’s a sector that is now open to 100% foreign ownership. 2. Retail and E-Commerce The retail and e-commerce sector in Saudi Arabia is experiencing significant growth, driven by a young population and a shift toward online shopping. 3. Healthcare With the Saudi government heavily investing in modernizing its healthcare system, the sector has opened up for 100% foreign ownership, making it an attractive opportunity for global investors. 4. Entertainment and Media Saudi Arabia is undergoing a transformation in its entertainment and media landscape, driven by a government push to create a more vibrant cultural scene. As a result, this sector is growing rapidly, and foreign businesses now have the opportunity to fully own their operations. While some industries are still restricted, Saudi Arabia offers a wealth of opportunities for foreign investors to own 100% of their businesses, particularly in technology, retail, healthcare, and entertainment. If you’re considering entering the Saudi market, these are the sectors where you can benefit from full ownership, offering unparalleled growth and investment prospects. Non-Saudi Business Ownership Regulations in Saudi Arabia Saudi Arabia has historically had stringent regulations regarding foreign ownership of businesses. However, with the implementation of Vision 2030 and reforms to attract global investment, the country has significantly relaxed its rules for non-Saudi investors in recent years. If you’re a foreign entrepreneur planning to start a business in the Kingdom, getting a clear handle on these regulations is absolutely essential. 1. General Rule: Limited Foreign Ownership Not long ago, foreign investors had to team up with a Saudi partner to own a business in the country. But recent reforms have started to change that.  This meant that non-Saudis could only own up to 49% of a business, while the Saudi partner would own the remaining 51%.  This arrangement was primarily designed to ensure that local businesses maintained a strong foothold in the country’s economic landscape. 2. Revised Regulations for Foreign Ownership The most significant change in Saudi Arabia’s foreign ownership rules is the ability for non-Saudis to own 100% of certain businesses in specific sectors.  These reforms, largely driven by the Ministry of Investment of Saudi Arabia (MISA), were designed to make Saudi Arabia a more attractive destination for foreign investors, especially as the Kingdom aims to diversify its economy away from oil dependence. Key Points of the New Regulations: In industries like tech, retail, healthcare, manufacturing, entertainment, and hospitality, foreign investors can now fully own their businesses with no local partner required. This has opened up numerous opportunities for foreign companies looking to establish themselves in the region. MISA has made it easier for foreign investors to set up businesses through simplified procedures and improved transparency in the registration process. Foreign investors no longer need to have a local sponsor to start a business in many sectors, especially in special economic zones. The new laws allowing 100% foreign ownership in Saudi

How to Open a Company Branch in Another City in KSA (with the Same CR)

Business expansion to another Saudi city with same Commercial Registration (CR)

Opening a company branch in another city in Saudi Arabia with the same Commercial Registration (CR) might sound like a complicated process, but it’s actually a more straightforward task than many business owners realize. Whether you’re a local entrepreneur or a foreign investor, expanding your business into new cities in Saudi Arabia offers incredible growth opportunities.  Not having to get a new CR for each branch makes it even easier for companies to scale and operate in multiple locations across the Kingdom.  But how exactly can you take advantage of this opportunity? In Saudi Arabia, the process of opening a company branch in a new city while keeping your existing CR is perfectly legal, efficient, and encourages businesses to spread their wings.  By understanding the regulatory framework, the key steps involved, and the necessary documentation, you can easily tap into new markets without the need for an entirely new registration process.  This is particularly appealing for businesses already established in one city and seeking to extend their reach to others within the Kingdom. One of the best parts about this process is how seamless it is.  Rather than facing hurdles such as getting new licenses or starting from scratch with an entirely new CR, you can simply expand your operations to another city using the same registration.  However, like any business expansion, it requires careful planning and understanding of the local laws and processes.  This guide will walk you through everything you need to know about setting up a branch in another city, from legal requirements to the documents needed for successful registration. Understanding the Legal Framework for Branch Expansion in KSA When you’re growing your business in Saudi Arabia, it’s important to understand how the legal side of things works especially when it comes to opening branches in different cities.  The good news?  You don’t need to apply for a brand-new Commercial Registration (CR) for each branch.  The Saudi government makes it easier by allowing businesses to expand with branches under the same CR.  This process is simplified by the fact that your CR, once registered, applies to all your operations within the Kingdom, including any new branches you open.  However, it’s not just about filling out a few forms. The legal process ensures that your business complies with Saudi Arabia’s commercial laws, offering stability and transparency to foreign investors and local entrepreneurs alike.  The Ministry of Commerce and Investment (MCI) oversees this process, providing businesses with the support they need to grow while staying within the bounds of the law. The key here is understanding how your CR operates and how it can be applied to multiple cities.  As long as your CR remains valid and your business is in good standing, opening a new branch becomes a matter of submitting the right paperwork, ensuring that you’ll just need to make sure the new location follows local regulations and that you get the required approvals before opening your doors.  The simplicity of this process is one of the reasons why many businesses look to expand their footprint across the Kingdom without starting the entire registration process from scratch. Prerequisites for Opening a Company Branch in Another City in KSA Before you set your sights on a new city in Saudi Arabia, there are several prerequisites you need to meet to ensure your business is ready for expansion.  The first and foremost requirement is ensuring that your current CR is up to date and in good standing with the authorities.  Without a valid CR, you cannot proceed with the branch opening process.  Additionally, you need to evaluate whether your business model is suited for expansion.  Simply put, does your business have demand beyond the city it’s currently operating in? In addition to these foundational checks, you’ll need to ensure that you have the necessary physical infrastructure in place.  For example, securing office space is crucial.  The new location must comply with zoning laws, and you’ll need a registered address for your branch.  Depending on what your business does, you might need a few extra licenses or permits to operate in the new city.  It all comes down to the type of services or products you’re offering. These could range from environmental clearances to specific business operating permits that are unique to the area. Furthermore, it’s essential to confirm that the city you want to expand into has a market demand for your services.  This means evaluating the competition, customer demographics, and any regional trends that could affect your success in the new location.  Finally, make sure that your business has the financial capacity to handle the expansion.  This means making sure you’ve got enough funds to get started—everything from setting up the space to handling day-to-day expenses at your new branch. Step-by-Step Process to Open a Company Branch in Another City (With the Same CR) Opening a company branch in a new city in Saudi Arabia involves a series of well-defined steps. While the process is straightforward, following these steps correctly ensures that everything is done legally and efficiently. Step 1: Check Eligibility The first step is to make sure your business is eligible for expansion.  This means confirming that your CR is active and free of any legal or financial issues.  It’s important to ensure that your business model can cater to a larger audience beyond your original location. Step 2: Submit Request to MCI The Ministry of Commerce and Investment (MCI) plays a central role in the branch registration process.  You’ll need to submit a formal request to open a branch, detailing the nature of the business and the city in which you plan to operate. Step 3: Prepare the Necessary Documents Gather all required documents such as an updated CR, proof of office space, and any other licenses or certifications that might be needed.  Be sure your business plan outlines the operations of your new branch. Step 4: Receive MCI Approval Once your documents are submitted and reviewed, MCI will approve your request.  This could

Adding E-commerce Activity to Your CR: Guide for Retail Business in KSA

Saudi entrepreneur adding e-commerce activity to Commercial Registration for online retail business

Thinking of selling online in Saudi Arabia? If you already have a Commercial Registration (CR), adding e-commerce activity is easier than you think. This guide walks you through the process step by step—no legal jargon, just clear instructions to help you expand your retail business online the right way.

Local City Solutions Insights: Most Rejected Business Names in 2025 and Why

Choosing the right business name is one of the most exciting yet challenging tasks for any entrepreneur. A name is the first thing customers will associate with your brand, and it plays a crucial role in your business’s success. However, in 2025, many businesses face the unexpected challenge of having their names rejected during the registration process. So, why does this happen? The reasons for business name rejection have evolved over the years, and understanding these trends is key to avoiding this setback. In this blog, we will explore the most common reasons for business name rejection in 2025, shedding light on the mistakes many entrepreneurs make when choosing their business names. Whether you’re starting a new venture in Saudi Arabia, the wider GCC region, or beyond, having a deep understanding of these issues can help you avoid unnecessary delays and costs. With stricter regulations and higher competition, it’s more important than ever to ensure that your business name is distinctive, legal, and aligned with your brand. We will not only look at examples of rejected names but also dive into the regulatory, cultural, and trademark-related reasons behind these rejections. By the end of this post, you’ll be armed with the knowledge and tools needed to pick a name that is both compliant with legal requirements and reflective of your business’s identity. So, let’s dive into the world of business name rejection in 2025 – and learn how to pick a name that will pass the test! Why Business Names Get Rejected in Saudi Arabia and Globally Business name rejection is a common issue that many entrepreneurs face, especially in regions like Saudi Arabia, where the rules around business name registration are stricter than in other parts of the world. Understanding why business names get rejected can save you a lot of time and effort during the registration process. Let’s break down the key reasons for rejection both globally and within Saudi Arabia. Legal Restrictions:  One of the main reasons for business name rejection is the violation of legal restrictions. In Saudi Arabia, business names must comply with the Ministry of Commerce’s regulations, which include guidelines on what words or phrases are permissible. For example, you can’t use words that are offensive, controversial, or misleading. In many countries, business names that are too similar to an existing trademark will also face rejection due to intellectual property rights. Cultural Sensitivities:  In Saudi Arabia and other Middle Eastern countries, cultural and religious factors play a big role in what is considered an acceptable business name. Words related to alcohol, gambling, or anything deemed inappropriate by local customs can be quickly rejected. In many cases, words that may have a positive meaning in one culture may have an entirely different connotation in another. Generic or Overused Names:  Another reason for rejection is the use of generic names like “Tech Solutions” or “Creative Agency”. These names are not distinctive enough to help a business stand out and often fail to pass the scrutiny of regulators, especially in competitive markets like Saudi Arabia. When choosing a name for your business, it’s essential to consider legal, cultural, and originality factors to avoid rejection. Understanding these rules can give you the upper hand in ensuring that your name is approved swiftly. Most Commonly Rejected Business Names in 2025 In 2025, several patterns have emerged regarding the types of business names that are most commonly rejected. Whether due to legal reasons, cultural insensitivity, or simply being too generic, many names fall short of the criteria needed to pass the registration process. Here are a few examples of business names that have been rejected this year and why: The Best Tech Solutions At first glance, this name might seem like a solid choice, but it suffers from a major flaw: it’s too generic. The word “best” is subjective and doesn’t convey any unique qualities about the business. It’s overused in the tech industry, and names like this do not make a brand stand out. Regulatory bodies often reject such names for being too similar to others in the industry. Global Enterprises This name, while seemingly professional, has a significant issue. It uses the term “global” in a vague manner that doesn’t reflect the true scope of the business. Many businesses choose terms like “global” to sound more expansive, but if a company only operates locally, the name may mislead customers. In Saudi Arabia, such names are often flagged for misleading customers about the business’s reach. Unique Designs While “unique” might sound appealing, it’s often considered unverifiable. Names that claim to be “unique” but don’t provide tangible proof can be flagged. The word “unique” is often overused and fails to give specific insight into what the business does, making it more likely to be rejected. Mecca Motors  It was rejected for using the sacred name “Mecca,” as Saudi regulations prohibit using names of holy sites for commercial purposes to maintain religious respect. Jihad Enterprises  It faced rejection due to the inclusion of the word “Jihad,” which carries sensitive religious and political implications and is not suitable for business branding. Royal Falcon Logistics  The sole cause of its rejection is for using the word “Royal,” which falsely suggests affiliation with the Saudi royal family, violating trade name laws. Al-Qaeda Tech Solutions  Al-Qaeda Tech Solutions was rejected because its name closely resembles that of a known terrorist organization, violating public safety, order, and morality standards. Prophet’s Choice Catering  It was rejected for including the word “Prophet,” which is prohibited in business names to prevent misuse of religious titles. Hijab Hotties Fashion  It was rejected for blending the religious term “Hijab” with slang “Hotties,” creating an inappropriate and culturally offensive impression. ISIS Innovations  The irony of fate behind its rejection is because its acronym matches a globally known terrorist group, causing public discomfort and violating national security standards. Kaaba Constructions  It was rejected for using the name of the holy site “Kaaba,” which is strictly protected from any commercial use under Saudi

What is a Digital Business Address in Saudi Arabia and Is It Legal?

Virtual office setup representing a digital business address in Saudi Arabia

In Saudi Arabia, the business landscape is rapidly evolving, and one of the innovations gaining traction is the digital business address. This modern approach to business registration and operation allows companies to use a virtual address, without the need for a physical office. As businesses adapt to a more digital environment, especially in cities like Riyadh and Jeddah, the use of digital business addresses is becoming an increasingly popular and cost-effective solution. Is a digital business address legal in Saudi Arabia?  This question is crucial for entrepreneurs, especially for those looking to register their businesses in the Kingdom while minimizing overhead costs.  Understanding the legal framework surrounding digital business addresses is essential for business owners to ensure compliance and avoid any legal issues. This blog will explore the concept of digital business addresses or Virtual business address KSA, their benefits, how they compare to traditional physical addresses, and whether they are legally recognized in Saudi Arabia. We will also examine how this option is becoming a viable choice for both local and international entrepreneurs aiming to establish a legitimate presence in the Saudi market. By the end of this article, you will have a clearer understanding of how digital business addresses work in Saudi Arabia, their legal standing, and whether it’s the right option for your business. What is a Digital Business Address?  A digital business address is an innovative solution that provides businesses with a professional address for official communications without the need for a physical location. This virtual address is commonly used for mail forwarding, business registration, and legal correspondence. Key Features of a Digital Business Address: How It Works: A digital business address functions through a third-party provider, who manages the virtual address, forwarding mail to your preferred location and answering calls on behalf of your company. This service is especially beneficial for businesses that do not require a physical office but still need to fulfill legal and administrative requirements. Using a digital business address can be a cost-effective alternative to renting a physical office. With remote business solutions becoming increasingly popular, a digital address offers flexibility without compromising professionalism. Benefits: Traditional Business Address vs. Digital Business Address  When setting up a business, one of the first decisions entrepreneurs face is whether to use a traditional business address or a digital business address. Both options serve the same primary purpose: to establish a professional and legal presence. However, the method and costs involved can vary significantly. Traditional Business Address: Digital Business Address: Key Advantages of a Digital Address: For businesses looking to scale quickly or minimize operational costs, a digital business address is often the better option. Legal Landscape for Businesses in Saudi Arabia  Saudi Arabia has come a long way in modernizing its business landscape over the past few years. With efforts to attract foreign investment and diversify its economy, the country has streamlined many business procedures, including the process of business registration and licensing. Business Regulations in Saudi Arabia: While the government has embraced modern technologies and business practices, the legality of using a digital business address in Saudi Arabia is a topic that many entrepreneurs are concerned about. There are strict requirements for businesses operating within the country, and understanding these regulations is crucial for smooth operations. Key Considerations: Saudi Arabia’s growing tech infrastructure and push for entrepreneurship make the country a conducive environment for digital businesses. However, it’s important to stay informed about any changes in regulations concerning digital business addresses. Is a Digital Business Address Legal in Saudi Arabia? The legality of a digital business address in Saudi Arabia has become an important consideration for entrepreneurs, especially those looking to minimize costs and simplify operations. While Saudi Arabia has traditionally required a physical business address for registration and licensing, the rise of digital solutions has led to questions about the recognition of digital business addresses. Legal Recognition of Digital Addresses: Key Legal Aspects to Consider: Digital addresses are a practical solution for many businesses, but entrepreneurs should ensure that they follow the correct legal processes to avoid any potential issues. It’s also essential to work with trusted service providers who are familiar with Saudi Arabia’s business registration requirements to ensure full legal compliance. Digital Business Addresses for Foreign Entrepreneurs in Saudi Arabia For foreign entrepreneurs considering setting up a business in Saudi Arabia, understanding the legal framework around digital business addresses is essential. Many foreign investors are attracted to Saudi Arabia due to its business-friendly policies and growing economy. However, navigating the legalities of setting up a business, especially without a physical office, can seem complicated. Why Choose a Digital Business Address? A digital business address offers an efficient and cost-effective solution for foreign entrepreneurs who want to establish a business presence in Saudi Arabia without the high overhead costs of renting office space. By using a virtual office, entrepreneurs can meet the legal requirement for a business address while operating remotely or from their home country. Process for Registering a Business with a Digital Address: Foreign investors can register their business in Saudi Arabia by providing a valid digital address during the registration process. This address must be linked to a reliable virtual office provider that offers services like mail forwarding, tax registration, and business correspondence management. The Ministry of Commerce (MCI) and ZATCA allow digital addresses for businesses, but they still require full compliance with the country’s laws. For example, businesses must maintain accurate records, report taxes on time, and comply with Saudi regulations for foreign investment. Benefits for Foreign Entrepreneurs:  A digital business address is an excellent choice for foreign entrepreneurs looking to enter the Saudi market without the complexities of a physical office. However, they must ensure compliance with the legal and tax regulations in Saudi Arabia to maintain their business’s legitimacy. The Role of Technology in Modern Business Setup  The rise of technology has drastically changed the way businesses operate globally, and Saudi Arabia is no exception. As more businesses embrace digital solutions, the concept of

Local City Solutions Client Journey: From India to Saudi Arabia – A Business Set Up Story

Indian entrepreneur setting up business in Saudi Arabia with Local City Solutions assistance

Business Setup in Saudi Arabia: An Opportunity for Growth Saudi Arabia has become one of the most attractive destinations for business setup, especially for entrepreneurs looking to expand into the Middle East.  With its rapidly growing economy, strategic location, and business-friendly policies, it has become a hub for foreign investment.  Whether you’re an Indian entrepreneur looking to take your business to the next level or someone looking to start fresh in a dynamic environment, Saudi Arabia offers the opportunities you need. But, setting up a business in Saudi Arabia isn’t always easy.  The process can be complex, requiring knowledge of local regulations, legal documentation, and understanding how to navigate the country’s bureaucratic systems.  That’s where Local City Solutions comes in. Local City Solutions specializes in providing seamless business setup services, helping clients from India and around the world make their entrepreneurial dreams a reality in Saudi Arabia.  From obtaining business licenses to securing a freelance visa and registration, they’ve made the journey smooth for many. In this blog, we’ll take you through the journey of one such client, from India to Saudi Arabia, and how Local City Solutions played a pivotal role in helping them set up their business.  By following their story, you’ll better understand how setting up a business in Saudi Arabia works and why partnering with an expert like Local City Solutions can save you time, effort, and resources. Business Setup Journey for Indian Entrepreneurs in Saudi Arabia Many Indian entrepreneurs look toward Saudi Arabia for new opportunities. The country’s economic expansion, coupled with government support for foreign investments, has made it an attractive choice. But knowing where to start, what legal paperwork is needed, and how to go about obtaining the necessary permits can be confusing without the right assistance.  By the end of this blog, you’ll gain insights into the entire process and understand why Local City Solutions is a trusted partner for making your Saudi business setup smooth and hassle-free. Understanding the Client’s Needs and Goals: When setting up a business in Saudi Arabia, every entrepreneur has a unique set of needs and goals.  For an Indian entrepreneur like our client, the decision to expand into Saudi Arabia came with numerous questions and challenges.  To ensure success, it was crucial to understand the business’s goals, the legal steps, and how to manage every requirement involved in the process. Key Client Concerns: Addressing Client Concerns with a Clear Plan: Local City Solutions helped the client by breaking down the steps needed to establish a successful business. Here’s how we approached it: Choosing Local City Solutions as a Business Setup Partner: Setting up a business in Saudi Arabia can be complicated, but choosing the right partner can make all the difference.  Our client from India chose Local City Solutions because of our expertise and comprehensive approach to business setup. Why Choose Local City Solutions? Key Services Provided: By choosing Local City Solutions, our client was able to avoid the confusion and uncertainty often associated with setting up a business in a foreign country.  They trusted us to handle the legal and registration steps, which allowed them to focus on their business strategy and growth. Step-by-Step Process: From India to Saudi Arabia: Setting up a business in Saudi Arabia involves several crucial steps, and the process can be overwhelming for entrepreneurs unfamiliar with local regulations.  Below is a breakdown of the key stages our client went through, with the support of Local City Solutions: Step 1: Initial Registration and Legal Formalities The first step in setting up a business is ensuring all legal paperwork is in order. This includes gathering necessary documents and submitting them to the relevant Saudi authorities. Local City Solutions ensured the client had everything in place for a smooth start. Step 2: Navigating the Saudi Business Licensing System Saudi Arabia’s business licensing system can be confusing, but Local City Solutions made the process easy for our client. We helped them apply for the right licenses based on their business type, ensuring that all necessary approvals were obtained. Step 3: Obtaining Freelance Visas and Work Permits For foreign entrepreneurs, obtaining a freelance visa is essential. Local City Solutions guided the client through the freelance visa process, from document submission to approvals, making the journey smooth and stress-free. Step 4: Establishing a Local Presence and CR Registration One of the most important tasks is establishing a local presence in Saudi Arabia. The client needed to apply for a Commercial Registration (CR), which would officially recognize their business. Local City Solutions helped them navigate the process, ensuring everything was completed without any delays. Step 5: Ongoing Support and Compliance Once the business was up and running, Local City Solutions continued to offer support. We helped the client stay on top of any changes to Saudi regulations, ensuring their business remained compliant and successful. With each of these steps completed, our client was able to start their business in Saudi Arabia smoothly, thanks to Local City Solutions. We took care of the complicated aspects of the process, allowing the client to focus on building their business. Client Success Story: Our client’s journey from India to Saudi Arabia was a smooth and successful one, thanks to the expertise of Local City Solutions. From the first consultation to the final registration, we helped them overcome the challenges of setting up a business in a foreign country. Key Milestones Achieved: Throughout the process, the client was impressed with the speed and efficiency of Local City Solutions. The team provided clear guidance and took care of all the details, making sure everything was done according to Saudi law. As a result, the client was able to focus on their business while we took care of the paperwork. The success of this project shows just how beneficial it is to have an experienced business setup partner like Local City Solutions. Our client’s business is now thriving in Saudi Arabia, and they are grateful for the seamless experience. Client’s Experience with Local